Customers are the most important visitors on our premises. They are not dependant on us, we are dependant on them. They are not an interruption of our work, they are the purpose of it. They are not outsiders to our business, they are part of it. We are not doing them a favour by serving them, they are doing us a favour by giving us an opportunity to do so.
Application Process For New Water Connection
The Arusha Urban Water Supply and Sewerage Authority has set procedures for the new Customers who need to get our Water and Sewerage services. The rules and procedures are under the Rule 5-The Waterworks Rules
Sample of the Application Form - Sample-Application-form.pdf
After filling the application form, customer survey is done by the AUWSA Surveyor who takes all measurements and come to the office to perform the cost estimates using our computer system PERFECT BILL SYSTEM.
Costs involved in the estimation are:
* Connection fee materials-polythene
* Water Meter deposit
* Lab our charge
* And other charges related to Water/Sewer Connection.
The customer is told to come to the AUWSA to take his cost estimates within two working days where he/she pays all the costs at the Pays Point and given the original receipts printed by our Computer system. This is followed by Connecting the service and meter installation – this is done within seven days upon full payment of the required cost.
Response times for processing core activities - time_processing_core_activities.pdf
We promise to process core activities as follows:
New water connection
- Getting Application Form - Immediately and Free.
- Surveying the area - Within two days after receipt of the Application Form.
+ Preparation of cost estimates - Not more than one day after the survey is done.
+ Connecting the service and meter installation - Within seven days upon full payment of the required cost.
Our Contacts
Arusha Urban Water Supply and Sewerage Authority – AUWSA
Tel.: +255 (0)27-2504163
Fax: +255 (0)27-2504163
e-mail: auwsa@auwsa.or.tz
