Arusha Urban Water Supply and Sewerage Authority (AUWSA)

Customers are the most important visitors on our premises. They are not dependant on us, we are dependant on them. They are not an interruption of our work, they are the purpose of it. They are not outsiders to our business, they are part of it. We are not doing them a favour by serving them, they are doing us a favour by giving us an opportunity to do so.

Bills Payment Methods

Payment is supposed to be done immediately after one receives a bill. The bill should be paid within the first week after the bills are sent to the postal Office.

Payment should be made at ONLY AUWSA Offices and paid to a cashier at the pay point and the Customer is given the original receipts of the payments for all type of payments. Mean while the customer is allowed to pay his/her Water, Sewer and Meter rental Charges through any CRDB Bank Branches in Tanzania , provided that the Customer has the original AUWSA Bills Invoice or the Customer Statement of the Current Month.Payment can either be by cash or by cheque.

Payments should be made in one installment unless otherwise agreed upon by the Commercial Manager or the Credit Control Officer.

You are issued with an AUWSA receipt after the payment is made.

Our Contacts

Arusha Urban Water Supply and Sewerage Authority – AUWSA

Tel.: +255 (0)27-2504163
Fax: +255 (0)27-2504163

e-mail: auwsa@auwsa.or.tz