Customers are the most important visitors on our premises. They are not dependant on us, we are dependant on them. They are not an interruption of our work, they are the purpose of it. They are not outsiders to our business, they are part of it. We are not doing them a favour by serving them, they are doing us a favour by giving us an opportunity to do so.
Customer Charter / Client Service Charter
This Client Service Charter sets out the commitments that we are making to our clients and stakeholders with regard to the quality of service that they expect from us. The Charter will improve awareness among our clients and stakeholders of the availability and quality of the service that we offer. It will achieve its purpose by providing the following information:
- A statement of the Standards of Service our clients expect to receive;
- The rights that clients shall enjoy and also, the responsibilities of clients to help us provide good services to them by paying promptly for services provided;
- Information on how the Charter will be reviewed and how we shall monitor and report our performance, and
- Brief information about how to contact us and obtain further information.
Full Charter See Attachment...
Our Contacts
Arusha Urban Water Supply and Sewerage Authority – AUWSA
Tel.: +255 (0)27-2504163
Fax: +255 (0)27-2504163
e-mail: auwsa@auwsa.or.tz
