Customers are the most important visitors on our premises. They are not dependant on us, we are dependant on them. They are not an interruption of our work, they are the purpose of it. They are not outsiders to our business, they are part of it. We are not doing them a favour by serving them, they are doing us a favour by giving us an opportunity to do so.
Reports and Publications
MEDIUM TERM STRATEGIC PLAN (2011 – 2016) This five year Strategic Plan aims at enabling AUWSA to achieve a comprehensive and focused fulfillment of tasks assigned to it under the Act and sector…
AUWSA Medium Term Strategic Plan 2004 - 2009 Medium Term Strategic Plan (2004 - 2009), the plan contains comprehensive strategic guidelines aimed at enabling us to achieve our mission, vision and…
Attachment: auwsa_strategic_plan_2004_2009.pdf AUWSA Annual Report 2008 - 2009 Billings made amounted to Tshs 3.696bn and collections there from including debt recovery reached Tshs 3.968bn which is an excess of Tshs 258. This good…
Attachment: auwsa_annual_report_2008_2009.pdf AUWSA Annual Report 2007 - 2008 During the year under review 1,754 new water and 81 new sewer connections were constructed plus addition of 112 sewer connections that were found by survey.…
Attachment: auwsa_annual_report_2007_2008.pdf Annual Reports and Accounts 2006 -2007 During the financial year, AUWSA continued to realize considerable financial and operational gains. The turn over grew by 10% from Tshs 2.77bn during 2004/2005…
Attachment: auwsa_published_report_2006.pdf AUWSA Annual Report and Final Accounts 2006 - 2007 The turn over grew by 31.3% from Tshs. 3.040 billion during 2005/2006 to Tshs. 3.992 billion during the reporting period 2006/2007. Net surplus generated…
Attachment: annual_report_and_accounts_2006_2007.pdf Maji Week 2006 "Water and culture" is the theme of the 2006 World Water Day which culminates on 22nd March 2006. This theme calls for the attention of water stakeholders,…
Attachment: a_document_on_maji_week_2006.pdf AUWSA Annual Report 2004 - 2005 The satisfactory performance of the Arusha Urban Water Supply and Sewerage Authority in the financial and other key areas of activities, which were reported…
Attachment: auwsa_annual_report_2004_2005.pdf Annual Performance Report 2004 - 2005 Our general performance over Financial Year 2004/2005 which is the seventh year AUWSA has operated as an autonomous water supply and sewage disposal utility…
Attachment: annual_performance_report_2004_2005.pdf Report on Urban Poor Households Identification on Free Water Supply Implementation Report on Urban Poor Households Identification to be Provided With Free Water Supply Service in Arusha Municipality
UN - Habitat Report on AUWSA Report submitted to Workshop Participants for Educators from Cities Organized by UN – Habitat on their Field Visit to AUWSA on 9th July, 2005
Attachment: un_habitat_report_on_auwsa.pdf AUWSA Customer Charter 2004 - 2005 Arusha Urban Water Supply and Sewerage Authority (AUWSA) Client Service Charter, a tool for continuously improving service delivery to our clients and…
Attachment: auwsa_customer_charter_2004_2005.pdf General Performance AUWSA's general performance since its establishment in 1998 has been a pattern of growth; and as such the major achievements can be summarized as follows:
Our Contacts
Arusha Urban Water Supply and Sewerage Authority – AUWSA
Tel.: +255 (0)27-2504163
Fax: +255 (0)27-2504163
e-mail: auwsa@auwsa.or.tz
