Customers are the most important visitors on our premises. They are not dependant on us, we are dependant on them. They are not an interruption of our work, they are the purpose of it. They are not outsiders to our business, they are part of it. We are not doing them a favour by serving them, they are doing us a favour by giving us an opportunity to do so.
Statement by the Former Chairman of the Board
Access to clean and safe drinking water and basic sanitation for all Tanzanians; is a basic Government Policy. The Policy is in line with the Millennium Development Goal, of reducing the number of people living without safe drinking water and basic sanitation by half by year 2015. In view of the above goal, the Ministry of Water and Livestock Development (MoWLD) have charged Urban Water Supply and Sewerage Authorities (UWSAs) with the responsibility of providing water supply and sewerage services efficiently and effectively to the people living in the urban areas.
I am presenting this Client Service Charter with a belief that; it shall be a guide to improve the quality of our services and shall remain a living document to be reviewed periodically in accordance with feedback received from our customers and stakeholders.
I appeal to our clients and stakeholders to objectively read through this Client Service Charter, understand it and maintain a two way interactive dialogue with our Authority so as to assist us in providing customer friendly services.
Elias R. K.Mshiu
Former Chairman, Board of Directors.
Our Contacts
Arusha Urban Water Supply and Sewerage Authority – AUWSA
Tel.: +255 (0)27-2504163
Fax: +255 (0)27-2504163
e-mail: auwsa@auwsa.or.tz
