Customer Services

Bills Payment Methods

Payment should be made though Mobile Phone (Vodacom MPesa, TIGO Pesa).  Meanwhile the customer is allowed to pay his/her Water, Sewer and Service Charges through any NMB Bank Branches in Tanzania, provided that the Customer has the original AUWSA Bills Invoice, Account number or the Customer Statement of the Current Month. One can also pay his/her bill at AUWSA pay point located at AUWSA main Office Wachagga Road Arusha City. Payment can either be by cash or by cheque.

Payments should be made in one instalment unless otherwise agreed upon by the Customer Services Manager or the Credit Control Officer.

For those paying at AUWSA pay point, are issued AUWSA receipt after the payment is made. All Payments made through Bank, payee should be given a pay in slip indicating the amount and specific account number where the payments have been deposited.

For those who make payment through mobile phone facilities, they should make sure that there is a return message reading that the payment is being transferred to AUWSA, showing the amount paid and the balance carried forward of the responsible account.

MAELEZO YA KULIPIA ANKARA YA MAJI [AUWSA] KWA M-PESA

  1. PIGA *150*00#
  2. CHAGUA [4] MALIPO
  3. CHAGUA [3] CHAGUA KWENYE ORODHA
  4. CHAGUA HUDUMA [6] MALIPO YA MAJI
  5. CHAGUA KAMPUNI [4] AUWSA
  6. WEKA NAMBA YA KUMBUKUMBU YA MALIPO   [AKAUNTI NAMBA YAKO]
  7. INGIZA KIASI CHA PESA UNACHOTAKA KULIPA
  8. INGIZA NAMBA YA SIRI
  9. HAKIKI KWA KUPIGA [1]

NB: KAMA UMEKOSEA KUINGIZA AKAUNTI NAMBA KWA M-PESA FANYA YAFUATAYO:-
ANDIKA NENO RUDIA KISHA ACHA NAFASI ANDIKA AKAUNTI NAMBA YAKO SAHIHI TUMA KWENDA 15341
Ili kufanikisha muhamala huu; ni sharti uwe na muda wa maongezi wa shilingi 200/= kwenye simu yako na si kwenye M - Pesa

MAELEZO YA KULIPIA ANKARA YA MAJI [AUWSA] KWA TIGO-PESA

  1. PIGA *150*01#
  2. CHAGUA [4] MALIPO
  3. CHAGUA [3] KUPATA MAJINA  YA KAMPUNI
  4. CHAGUA  [4] MALIPO YA MAJI
  5. CHAGUA KAMPUNI [2] AUWSA
  6. WEKA NAMBA YA KUMBUKUMBU YA MALIPO   [AKAUNTI NAMBA YAKO]
  7. BONYEZA [1]KUINGIZA NAMBA YA KUMBUKUMBU
  8. INGIZA KIASI CHA PESA UNACHOTAKA KULIPA
  9. HAKIKI KWA KUINGIZA NAMBA YA SIRI.


NB: KAMA UMEKOSEA KUINGIZA AKAUNTI NAMBA KWA TIGO PESA:-
Fedha yako itarudi kwenye account yako ili uweze kurudia kutuma fedha kwa usahihi kama elekezwa hapo juu