About the Arusha Urban Water Supply and Sewerage Authority

AUWSA is governed by the Board of Directors and headed by the Managing Director. Under the Managing Director there are three Departments namely Technical Services, Commercial Services and Finance & Administration. There are ten Sections under these three Departments. Also there are four Units namely Internal Audit Public Relations, Procurement Management Unit (PMU) and Information and Communication Technology (ICT) reporting to the Managing Director.

AUWSA has 193 permanent employees and 10 supporting staff of different qualifications and professions.

AUWSA operates performs and discharges its functions of supplying water and sewerage disposal service in accordance to but not limited to the following:

- Water Works Act. CAP 272
- Finance Act, 2001
- Public Procurement Act, 2004.
- EWURA Act, CAP 414
- MoU between MoWI and AUWSA

Being a Corporate entity the guiding tools can be defined herein as:-

Vision
To deliver excellent water supply and sewerage services commensurate with world best practices.

Mission
AUWSA shall continuously strive to provide high quality water and sewerage services for 24 hours all year around at affordable tariffs while meeting the current and future demand for all categories of customers and stakeholders in Arusha Municipality and efficiently collect revenue for sustainable development.

Motto
Customers are the most important visitors on our premises. They are not dependant on us, we are dependant on them. They are not an interruption of our work; they are the purpose of it. They are not outsiders to our business, they are part of it. We are not doing them a favour by serving them; they are doing us a favour by giving us an opportunity to do so.

AUWSA's Roles and Functions
As a legally established entity, AUWSA is charged with the major roles and functions as follows:-
- To continuously plan, develop and maintain the provision of clean, portable and wholesome water in Arusha Municipality while conserving the water sources for sustainability,

- To plan, develop and maintain the sewerage system on any public land acquired or lawfully appropriated for that purpose so as to ensure hygienic sewage collection and safe disposal,

- To set realist water and sewage disposal tariffs hence collect revenue from customers for water consumed and sewage collected by the Authority,

- To educate and provide information to the public on public health aspects of water supply and wastewater disposal and carryout all functions in an environmentally friendly manner,

- To create and maintain a good public image, while focusing on meeting customers’ expectations, and

- To put in place and implement medium and long term investment programmes, financial plans and annual capital and recurrent budgets.

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