Customers are the most important visitors on our premises. They are not dependant on us, we are dependant on them. They are not an interruption of our work, they are the purpose of it. They are not outsiders to our business, they are part of it. We are not doing them a favour by serving them, they are doing us a favour by giving us an opportunity to do so.
AUWSA Departments
AUWSA is governed by the Board of Directors and headed by the Managing Director. Under the Managing Director there are three Departments namely :
- Customer Services,
- Finance and Administration.
There are Ten Sections under these three Departments. Also there are four Units namely
- Internal Audit
- Public Relations
- Information and Communication Technology Unity
- Procurement Management Unit
AUWSA has 192 employees of different qualifications and professions. See the organogram describing the organizational structure.
Our Contacts
Arusha Urban Water Supply and Sewerage Authority – AUWSA
Tel.: +255 (0)27-2504163
Fax: +255 (0)27-2504163
e-mail: auwsa@auwsa.or.tz
