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AUWSA Introduces Transparency in Billing

The Arusha Urban Water Supply and Sewerage collection Authority has devised a new method of being more ‘friendly’ to its customers. People of Arusha will now be involved in preparing their own water bills under this new arrangement.

Last week AUWSA conducted special training for some of its customer as initial efforts towards accomplishing the new ‘customer friendly’ billing system. “The water meter readers will now involve the customers in meter reading exercises then ensure that the clients are satisfied with the amount of water used,” said the Authority’s managing director, Engineer, Asili A. Munisi.

According to the Director, AUWSA will also deliver water bills direct to customers so that the latter can inquire on anything that may check the invoices for themselves and be satisfied that the amount being charged was fare before settling the bills. Engineer Munisi figures that at this pace, those monthly invoices need not be nightmares anymore.

The water authority boss was speaking at the peak of the International Water Week at the AUWSA premises along Wachagga road. Regional Commissioner, Isidori Leka Shirima was the guest of honor at the event.

So how many customers do AUWSA have in the municipality at the moment? “We have a total of 25,000 water connections in town,” explained Munisi, adding that a single connection in most cases serve up to 15 families especially if it is fixed in the local rental houses.

With a multiplying factor of 10, the local water authority should be serving at least 250,000 residents in town at the moment. It is being estimated that, Arusha has a population of around 320,000 permanent settlers so far.

The director also addressed the issued of water shortages in town.

Arusha municipality consumes a total of 50,000 cubic liters of water daily and the Water supply authority is capable of producing between 37,000 cubic liters and 60,000 cubic liters per day, depending on the weather. Rainy seasons spell better water harvesting for the authority and vice-versa.

He also explained that, sometimes power outages become stumbling block in water production since most of their machinery depends on electricity to operate.

By Valentine Marc Nkwame -  Arusha Times