Arusha Urban Water Supply and Sanitation Authority (AUWSA)
17 Jan, 2018

We Arusha Urban Water Supply and Sanitation Authority (AUWSA), endeavor to provide affordable, sufficient, safe and clean water and to have an efficient and sustainable water supply system which is capable of catering for the current and future customers’ needs.


Eng. Ruth S. Koya,
Managing Director AUWSA

The Arusha Urban Water Supply and Sanitation Authority (AUWSA) has reviewed the Medium
Term Strategic Plan (2004 – 2009) and developed a new one (July, 2011 – June 2016) aimed at responding to the change of the service area and change of Legislation.

The five year Strategic Plan for AUWSA has been prepared in compliance with the National Water Policy 2002 (NAWAPO), the Water Supply and Sanitation Act. 2009 and the key national planning documents such as Vision 2025, MKUKUTA II and the CCM Election Manifesto of 2010 just to mention a few. A consultant from the Prime Minister’s Office, Regional Administration and Local Government (PMO-RALG), guided AUWSA’s Management through an interactive workshop to review the previous strategic plan and come up with this one.

The five year Strategic Plan will have the following purposes:
  I. To serve as a source of information and a frame of reference for all stakeholders (including employees) so that they can be fully aware of and as appropriate be engaged in the processes of efficient
    and effective delivery of services.

II.To lay down an agreed coherent strategic framework of key outcomes and objectives to govern the scheduling and implementation of activities and services which AUWSA need to deliver during the
  plan period.

  III. To act as a working tool for the management team.

  IV. To guide and organize operational inputs to achieve the outputs for each annual operating plan, and to agree on budgetary resources with the Board.

In view of the above purposes, the five years Strategic Plan is expected to facilitate the following:
  - Enable the Authority to realize its current dual functions of providing quality water supply and sanitation services for Arusha City residents.

  - Enable AUWSA to respond to the totality of environmental changes including cross cutting issues in order to improve the quality of services offered to her clients on a sustainable basis.

  - Quality improvement within AUWSA will have multiplier effects across the Arusha City residents and contribute to the national aspiration of transforming Tanzania into a medium income country by 2025.

The successful implementation of the planning objectives requires well dedicated workers with positive attitudes and adhering to organizational values. I call upon the dedication of all AUWSA employees to the aspirations of this document. The Authority, will conduct periodic monitoring and evaluation in the implementation of the planned activities. It will also conduct a review of the targets of the strategic plan every year in order to improve it and include any emerging requirements.

Eng. R.S. Koya
September, 2011

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Our Contacts

Arusha Urban Water Supply and Sanitation Authority – AUWSA

Tel.: +255 272547186/ 2547163
Fax: +255 272547163/ 2548981
Call Centre: 0800110069.